Studio Bag

Cotton Fabric Composition:
Pure cotton, derived from the plant’s fibers, is made of cellulose, offering softness, breathability, and moisture-wicking properties.

Care Instructions:

            Wash: Machine wash in cool water to preserve fabric integrity.

            Dry: Tumble dry on low or air dry to avoid shrinkage.

            Iron: Iron on medium heat while damp for a smooth finish.

            Store: Keep in a cool, dry place, away from direct sunlight.

Exchange and Refund Policy for Luxe Luna


1. Exchange Policy

Eligibility:
- We accept exchanges within 30 days from the date of purchase.
- Items must be unused, unworn, and in their original condition with tags attached.

How to Initiate an Exchange:
- Contact our customer service team at [help@luxeluna.com] to initiate the exchange process.
- Provide your order number, details of the item(s) you wish to exchange, and the item(s) you would like in exchange.

Exchange Process:
- Once we receive the item(s) and verify their eligibility, we will process the exchange promptly.
- Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

Exchange Shipping:
- Customers are responsible for return shipping costs unless the exchange is due to an error on our part (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping method and insuring the package for your protection.

2. Refund Policy

Eligibility:
- We offer refunds within 30 days from the date of purchase.
- Items must be unused, unworn, and in their original condition with tags attached.

How to Request a Refund:
- Contact our customer service team at [help@luxeluna.com] to request a refund.
- Provide your order number and reason for the refund request.

Refund Process:
- Once we receive the returned item(s) and verify their eligibility, we will issue a refund to the original form of payment.
- Refunds are typically processed within 7-10 business days after we receive the returned item(s).

Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping method and insuring the package for your protection.

Exceptions:
- Final sale items are not eligible for return or exchange unless they arrive damaged or defective.
- We reserve the right to refuse returns or exchanges that do not meet our policy requirements.

3. Contact Us

If you have any questions about our Exchange and Refund Policy, please contact our customer service team at help@luxeluna.com.


By making a purchase with Luxe Luna, you agree to comply with our Exchange and Refund Policy as stated above. This policy is subject to change without notice, and any updates will be posted on our website.